FAQs

Products and Personalization

  1. . What types of drinkware do you offer?

   We offer a range of reusable drinkware, including water bottles, flasks, and tumblers. All our products are designed to help you stay hydrated while reducing plastic waste.

  1. . Can I personalize my drinkware?

   Yes, you can personalize your drinkware with names, logos, or inspiring quotes. Personalization adds a unique touch to your items.

  1. How long does personalizing take?

Personalizing take between 3hrs and 24hrs depending on the product and quantity.

  1. What materials are your products made from?

   Our drinkware is made from high-quality, durable materials such as stainless steel, BPA-free plastic, and glass. This ensures long-lasting use and safety.

  1. How do I care for my personalized drinkware?

   We recommend washing your drinkware by hand to maintain its quality and personalization. Avoid using abrasive cleaners to prevent scratching.

 

Ordering and Shipping

  1. How do I place an order?

   You can place an order directly through our website. Select the products you want, customize them if desired, and proceed to checkout. If you need help, feel free to contact us on Whatsapp.

  1. Do you offer same-day delivery?

   Yes, we offer same-day delivery within Nairobi for orders placed before 4pm (For unbranded products) and 2pm (for branded products). For customers across Kenya and East Africa, we provide reliable shipping options.

  1. What are your shipping rates?

   Shipping rates vary depending on your location. You can view estimated shipping costs during checkout.

  1. Do you offer international shipping?

   Yes, we offer international shipping.  If you're interested in international shipping, please contact us for more information.

 

Customer Service and Returns

  1. What if I have a problem with my order?

   If you encounter any issues with your order, please contact our customer service team. We're here to help resolve any problems you may have.

  1. Do you accept returns?

    Yes, we accept returns for damaged or defective products. Please contact us within three days to arrange a return or exchange. For more information, please refer to our return and refund policy.

  1. How can I contact customer service?

    You can reach our customer service team via email, phone, or through our website's contact form. Visit our "Contact Us" page for details.

 

Bulk Orders and Corporate Services

  1. Do you offer bulk orders for corporate clients?

    Yes, we offer bulk ordering for corporate clients. We can customize drinkware with your company's logo or branding. Contact us for a personalized quote.

 

  1. Do you offer discounts for bulk orders?

    Yes, we offer discounts for bulk orders. Please contact us to discuss pricing.

 

  1. 14. Can you help with corporate event planning?

    Absolutely. Our team can assist with selecting and customizing drinkware for your corporate events, including branding and personalization.