Return & refund policy

Thank you for choosing Simple Life Kenya for your drinkware needs. We take great pride in the quality and craftsmanship of our products and want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

  1. Returns

1.1 Eligibility for Returns

We accept returns for all our products within 3 days of the original purchase date. To be eligible for a return, the following conditions must be met:

- The product must be unused, in its original packaging, and in the same condition as received.

- The original purchase receipt or proof of purchase is required.

- Customized or personalized items are not eligible for return unless there is a defect or error on our part.

- Please note that straw covers, straws, and straw brushes are non-returnable items.

1.2 Return Process

If you wish to initiate a return, please follow these steps:

  1. Contact our customer support team on 0798964884 or Customer.simplelifekenya@gmail.com
  1. Pack the item(s) securely, including the order number, and ship it to the address provided by our customer support team.
  2. Once the returned product is received and inspected, we will notify you of the approval or rejection of your return request.

1.3 Refund

If your return is approved, we will process a refund to your original payment method. Refunds may take up to 3 days to appear in your account. Shipping costs are non-refundable.

 

  1. Damaged or Defective Products

2.1 Inspection

If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the product. We may request photographic evidence to assess the extent of the damage or defect.

2.2 Replacement or Refund

Depending on the circumstances, we will offer you the choice of a replacement item or a refund for the damaged or defective product. In the case of a replacement, we will cover the shipping costs. If you opt for a refund, it will be processed to your original payment method.

  1. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process (Section 1) and place a new order for the desired product separately.

  1. Cancellation Policy

If you need to cancel an order, please contact our customer support team within 2 hours of placing the order. If the order has not yet shipped, we will process the cancellation and provide a full refund. If the order has already shipped, you will need to follow the return process (Section 1) after receiving the product.

  1. Cancellation of Personalized Products

Please note that orders for personalized or customized products may not be eligible for cancellation once they have entered production. Due to the unique nature of these items, we start working on them promptly to ensure they meet your specifications. As a result, we may be unable to accommodate cancellation requests after a certain point in the production process.

However, if you have concerns about your personalized order, we recommend contacting our customer support team immediately upon placing your order to inquire about cancellation possibilities. If the production process has not yet commenced, we will do our best to assist you. Please keep in mind that personalized items are crafted to your exact specifications and may not be suitable for resale in most cases.

We encourage you to carefully review all customization details before finalizing your order to avoid any issues. If you have questions or need further clarification, please reach out to our customer support team, and we will be happy to assist you.

  1. Contact Information.

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Customer.simplelifekenya@gmail.com

0798964884

 

  1. Modifications to this Policy

Simple Life Kenya reserves the right to amend or revise this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will be effective from the date of posting.

Thank you for choosing Simple Life Kenya for your drinkware needs. We are committed to providing you with high-quality products and excellent customer service.